Internet not working on vostro laptop windows 7

bpoppas

Honorable
Oct 8, 2013
1
0
10,510
When trying to access the internet on my laptop, it shows that I have internet but when clicking internet explorer it stays in a frozen white stage with the words " your last browsing session closed unexpectedly." Is this due to a virus or something else because the shortcut to itunes works fine. Any help would greatly be appreciated. Mahalo
 

cklaubur

Distinguished
Oct 4, 2006
150
0
18,710
Do you have another browser installed so you can see if you actually have an Internet connection?

You may be dealing with an Internet Explorer problem. What happens if you try loading IE with add-ons disabled?

Casey