Investigate router or access points

[phop521]

My network status says no Internet access, it shows my computer-netgear23-and no internet. I run the troubleshoot and it says investigate router or access point issues. I also get unidentified network. The cable company says something is wrong with my computer. Someone suggested it was an issue with an update on Windows 10. Do I need to just wipe out everything and install the disk that came with my computer?

 

[webworkings]

Have you tried restarting the router/modem? Also have you tried accessing the internet with another device to see if that device can?

 

[kanewolf]

Is this a wired or wireless connection? Have you looked at the device manager to see if you have any exclamation points? Have you run ipconfig/all ?
Can you ping your router?

These are all basic networking troubleshooting steps.