Investigate router or access points


Sep 13, 2017
My network status says no Internet access, it shows my computer-netgear23-and no internet. I run the troubleshoot and it says investigate router or access point issues. I also get unidentified network. The cable company says something is wrong with my computer. Someone suggested it was an issue with an update on Windows 10. Do I need to just wipe out everything and install the disk that came with my computer?


Is this a wired or wireless connection? Have you looked at the device manager to see if you have any exclamation points? Have you run ipconfig/all ?
Can you ping your router?

These are all basic networking troubleshooting steps.
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