Question Issues activating Office 2010 from one computer to another

[munnlete]

I am trying to install and re-activate Microsoft Office 2010 Professional Plus, from one computer to a new computer. I used jellybean finder to locate the Product ID and CD Key.

I had no problems installing the suite, but when trying to go to Help>Change Product Key and validate the account, I am typing in the product key exactly and I have it, but i get "this is not a valid Office Product Key"

Is this possibly because a) You can't authorize 2010 anymore b) I can't authorize it on one computer while still being authorized on another, c) other? Any help and insight appreciated

 

[munnlete]

Update, I believe I've found a possible issue. I didn't realize the original installation and product code was for a 32-bit installation of Office (even though the computer was 64-bit)

I will need to try to get a 32-bit installer and go from there.

 

[AlHuneke]

I'm not sure that's your problem. I'm not sure about the license for 2010, but as I recall that was licenced to a single machine. Whether the license allows you to remove it from one machine and move it, I don't know. You may be able to call MS and get help from them. I know that sometimes helps.

 

[mejustsayin]

did office come with the old computer. if so, then it is oem and cannot be transfer.

 

[munnlete]

I’m going to guess it was OEM, after trying some other things.

ended up just getting Office 365. Thanks