Hi there Jason_Larocque74,
I will be happy to assist you here. The problem you are experiencing is like that your keys don't work like (e.g. Ctrl+F4 and some others). You can only use keyboard keys when you are typing right. You can say you might have to give it to hardware shop to fix the problem.
If the problem is something else the reply to this thread I will be happy to assist you.
Warm Regards,
Acme Gamer