Keyboard problem with My Acer e5-411

[ShamRiz]

When I type the letter "o", it typed with number instead "o9". I noticed that. I already uninstalled the driver (PS2 keyboard) and restart but no luck after all. I tried to clean the keyboard, not fixed also. other key is working fine (i.e. row: Q, A, Z. L,>) aside from 9, and O. When I type the Number 9, it also displays o9 instead of just the number 9. and o9 instead of just the letter "o".

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- First is to go to Device Manager and uninstall the Keyboard driver.
- Once done reboot your PC and it should reinstall the keyboard driver automatically.
- After the reboot do test it again and see if the same problem will persist or not.
- Next is to try a USB keyboard and see if those keys which is not working will work.
- If those keys works on an external USB keyboard and on the onscreen keyboard your last bet would be to reinstall Windows.
- Before you reinstall Windows do try to run System Restore first and if that will not work proceed with reinstalling Windows.
- If reinstalling Windows will not work, unfortunately the only solution would be to replace the keyboard.