Keyboard several keys aren’t working

jillybean88

Distinguished
May 1, 2010
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18,510
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Keyboard issue no one can figure it out please helllppp....HP notebook 15 f272 (energy star) Windows 10 64 bit...

I ran diagnostics and received an error code for my keyboard: 9SM6JM 8HM964 MFPX6K G05S03
I have tried all the necessary troubshooting methods, reset by taking battery off holding down power button, cleaning keys on keyboard nothing seems to be working to fix the issue my asdfjkl enter keys don’t work. Please someone help me I’m ready to pull my hair out
 

Hillybobilly

Commendable
Oct 22, 2016
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1,520
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Please don't pull your hair out. We need some context here.
Was your keyboard working before? If it did, did something change before your keyboard stopped working? Make sure that it's plugged in properly, and try a different USB port. If most of the keys work except for ASDFHJKL i can only assume that some part of the keyboard is broken. What keyboard do you have? If it's cheap, you'd probably be better off replacing it.
 
I am going to assume here that it is a laptop keyboard (since you didn't say what the device was). In that case try the following...

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.

Now, should this not help, you might want to try starting up the computer in "Safe Mode" to see if it works fine in there. If it does, then there may well be something on the device that is the cause. Malware, virus, bad program, etc. Which you would have to remove to resolve the issue.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
 
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