Solved! kyocera c5170 bootloop

Jul 24, 2018
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i have a kyocera c5170 in a bootloop. i tried factory reset and dada cache wipe and nothing. any help appreciated. thanks
 
If you tried to do the reset that saves your data on the phone, and the phone has something on it that is the problem (or has messed with the OS) then that will not work. You would have to try a "Hard Reset" instead. However, please note, this will wipe all personal data off the phone.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
 
Jul 24, 2018
8
0
10
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this did not work. thanks

 
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