Laptop - downloading files

[Bekap112]

Hi, I very recently bought at HP Stream laptop but whilst trying to download a word document file it freezes and doesn't download. It just constantly says 'starting'. I don't think it's the Internet connection as I'm able to download it on other devices. Is there something wrong with the laptop? Thanks

 

[hang-the-9]

I doubt it's any type of issue if it can't download one file. Try clearing out the cache of the web browser. Now if you can't save anything to the system, then I can see it being an issue.