Relevant information:
Have 2x MSI laptops, both use the same battery type and AC Adapter so I have lots of testing between the two to confirm where I think the problem is.
Problem Laptop: CX61-2QF
Tried with it's own battery and the battery in the working one: Doesn't charge either battery
Charged both batteries in the working laptop, then put them in the non-working one: Laptop will run off battery without issues, but will not charge either battery
Tried both AC adapters that came stock with each laptop as well as a 3rd that worked on both laptops prior.
Called MSI Directly and had them ship me a new Power Jack cable. Replaced the power jack in the computer
Still not charging/powering on without battery.
We bought these laptops in Tokyo last year and despite MSI offering a 2 year warranty, apparently because we didn't buy them in the US they chopped the warranty down to like 8 months.
What should I check/try next?
Thanks~
Have 2x MSI laptops, both use the same battery type and AC Adapter so I have lots of testing between the two to confirm where I think the problem is.
Problem Laptop: CX61-2QF
Tried with it's own battery and the battery in the working one: Doesn't charge either battery
Charged both batteries in the working laptop, then put them in the non-working one: Laptop will run off battery without issues, but will not charge either battery
Tried both AC adapters that came stock with each laptop as well as a 3rd that worked on both laptops prior.
Called MSI Directly and had them ship me a new Power Jack cable. Replaced the power jack in the computer
Still not charging/powering on without battery.
We bought these laptops in Tokyo last year and despite MSI offering a 2 year warranty, apparently because we didn't buy them in the US they chopped the warranty down to like 8 months.
What should I check/try next?
Thanks~