Laptop Internal Display not working in Windows

djangosp2

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Mar 17, 2017
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The display on my Dell XPS 13 9350 has started to malfunction today and I have no idea how to fix it.

I was using it earlier when the screen suddenly went grey. I tried restarting but immediately after the BIOS splash, the screen went grey again. The display works fine in the BIOS and in the Windows recovery menu, but not in the OS itself. I plugged my external monitor in over the thunderbolt port, and it works fine. I then tried reinstalling the graphics drivers and even doing a reinstall of Windows 10 and still nothing.

I really don't know what could be the issue since the screen works outside of Windows so the LCD isn't damaged and the GPU must be fine if it can run my external monitor. Any help would be appreciated.
 
Try this....

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 

djangosp2

Prominent
Mar 17, 2017
3
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510
0


I already did a clean reinstall of Windows so none of those methods would conceivably help. I did however go ahead and run SFC and it says, "Windows Resource Protection did not find any integrity violations." I appreciate the help though.
 

Matchawla

Prominent
Jun 20, 2017
2
0
510
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Hi Django, I just started facing the same issue and I have the exact same laptop. Were you able to get any solution?

I'm freaking out!
 

djangosp2

Prominent
Mar 17, 2017
3
0
510
0


I left it overnight and when I tried to mess with it the next morning it was working fine. Not sure what could have caused it or what it was that fixed it unfortunately.
 
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