Laptop not downloading or uploading

[carsmo]

I have a laptop hp xp that dosen't upload or download anynew programs. it just happened opne day, I saw that my menu bar and favs. were missing and that's when i tried to update my virus protector and it wouldn't let me. I tried downloading simple stuff to no avail. It just happened over night. nothing new was done to computer. I been trying to fix it , but can't find a way to dop it, i tried everything. Can you please help! I'm going crazy!

 

[hang-the-9]

Are you connected to a network? Using wireless? Connected to your router? Try it with an ethernet cable? You may want to list what "tried everything" is so we're not wasting time suggesting things you already did.