Laptop Only charges when its OFF /Sleep Mode

[theduke085]

i have a HP 15 notebook PC on running windows 8.1

it only seems to charge in sleep mode or when its off.

if the laptop is somewhat charged and i plug the ac adapter in. the light will only illuminate white and it wont say its charging.

the only way i work around it is if i let my comp go into sleep mode. then i turn it off completely. then wait a minute.then the charger will turn orange. then i turn the laptop back on and the charger is recognized and it charges.

BUT if i unplug it and plug it back in it goes back to the white light again.

very odd.

 

[jsmithepa]

Not odd at all, you are using an under-powered AC plug. Are you using the correct wattage plug? I know everybody want to carry the small plug but there is no magic.

 

[theduke085]

Not odd at all, you are using an under-powered AC plug. Are you using the correct wattage plug? I know everybody want to carry the small plug but there is no magic.

Yes. It's the original adapter that it came with.

 

[jsmithepa]

A high battery charge cycle count almost always raises an eyebrow (time to replace), but this is a classic symptom of an under-powered AC plug (may also needs replacing). That's all I have to say.

 

[theduke085]

A high battery charge cycle count almost always raises an eyebrow (time to replace), but this is a classic symptom of an under-powered AC plug (may also needs replacing). That's all I have to say.

I think I need a new one. I tried to use the adapter without the battery and it wouldn't turn on