Laptop screen goes black - IE keeps freezing and won't show images in Yahoo email.

murphie12211

Estimable
Nov 6, 2015
18
0
4,560
0
My lenovo laptop ( less than a year old) has for the last couple of months suddenly showing a black screen for a few seconds then coming back to original screen without rebooting.

It doesn't happen on start up, and it's not while I'm playing games. It's set on a hard flat surface, and is warm, but doesn't seem like it's overheating. It happens when I'm using charger and while not using it. IE and Firefox up to date. No extra apps were installed. No problems with mouse. (Just trying to give as much info as possible, maybe to narrow it down.)

I ran a scan for updates for drivers on Windows, and everything is up to date.

Another issue which may be connected is that IE11 keeps freezing up on me when I am in games.
In addition, IE does not show images in my Yahoo email, but they do show with Firefox.

I have windows 8.1, Lenovo Yoga 2 Pro

Any help is appreciated.

 
Hi,

Please do try these troubleshooting steps that may help in resolving that issue.

- Start by doing a complete virus/malware cleanup just to be safe.
- Here's some tools and tutorials you can use:
http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Next is to reset Internet Explorer.
- Press the Windows key + R then type "inetcpl.cpl" then press OK.
- Click on Advanced tab then click on Reset.
- Wait until it finish the reset. Close everything out then reopen IE.
- Lastly, disable some startup items.
- Open Task Manager then click on Startup tab and disable all startup items.
- Reboot your laptop and observe it.
 
Hi,

Please do try these troubleshooting steps that may help in resolving that issue.

- Start by doing a complete virus/malware cleanup just to be safe.
- Here's some tools and tutorials you can use:
http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Next is to reset Internet Explorer.
- Press the Windows key + R then type "inetcpl.cpl" then press OK.
- Click on Advanced tab then click on Reset.
- Wait until it finish the reset. Close everything out then reopen IE.
- Lastly, disable some startup items.
- Open Task Manager then click on Startup tab and disable all startup items.
- Reboot your laptop and observe it.
 

murphie12211

Estimable
Nov 6, 2015
18
0
4,560
0
thanks for the info
I did all the scans and cleaned up a couple of things, then reset IE. I'm now getting images in my emails and it seems IE is no longer freezing. Horray ! I won't know about the black screen for awhile since it is intermittent.

However, I am still having an issue with adobe flash freezing during games when I'm in Firefox. Don't know why, but some games play only with firefox and some with IE, so I need both to work properly. Any suggestions? I did uninstall and reinstall adobe.
 
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