So my laptop turns on and boot normally but screen stays totally black! im using the laptop right know but i have to view on an external monitor. What could be the cause? Thanks
Hi kurt1994,
If your notebook is working on the external monitor then it could be the screen or a connection. Have you contacted HP regarding this issue? If you need assistance in doing so please email me your product and contact information to psgsocialmedia@hp.com. Please inlcude Attn: Veronica-Tom in the subject line.
Have you tried pressing the FN + F4 that may be able to toggle from screen selection.
So when you turn on your laptop with the external monitor removed you just have a black screen. Try pressing the fn and f4 simultaneously a couple of times.