Laptop shuts down mid way when playing video games

Rohaan_1

Commendable
Jun 9, 2016
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So i have been using this Laptop over a year to play video games one in particular ( Counter strike Global Offensive) and 4 weeks ago i have been having this problem where my laptop would randomly shut off. I recently got my laptop cleaned so it isnt a overheating issue and i just recently updated all my drivers.

Laptop Specs

System Model Aspire V3-571
Processor Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
(RAM) 6.00 GB
Graphics Card Intel(R) HD Graphics 4000

Thanks for any help.
 

Rohaan_1

Commendable
Jun 9, 2016
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So if it is overheating how do i fix that since you saying i cleaned it wont help and what temp should it be around?
 

DonQuixoteMC

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Sep 19, 2011
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Download and install either MSI Afterburner or HWMonitor to keep an eye on CPU temps. You shouldn't be higher than 80-90C in the most intense tasks on a laptop cpu.

You can fix the laptop by keeping it on hard surfaces, keeping the vents free from obstacles, or possibly investing in a laptop cooler.
Additionally, you can crack open the laptop and re-apply the thermal paste to drop a few more degrees. But first, we need to see if heat actually is the problem.

Am I correct in assuming you only play while plugged into the wall?
 

Rogue Leader

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Dec 22, 2014
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It maxes around 90c, you want to be lower than that, preferably at least 80 or less.

Also please run eventviewer look for critical errors and see what it says, it generates one when the system crashes
 

DonQuixoteMC

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I strongly second this. If you don't have apparent heating problems, this will be your best friend moving forward.
 

Rohaan_1

Commendable
Jun 9, 2016
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Oh shit didnt meant to make it solved D: but i tested it 3 times and it stays at 80-85C and i keep my laptop elevated so air can flow through it and yes it is plugged into the wall when i play :) ty

 

Rohaan_1

Commendable
Jun 9, 2016
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Ah ok thanks for that. No not yet not tried playing will do within the next 24hrs and will leave the error code if there is one here


Edit : i found the critical error here it is : Event ID =41 Source= Kernal -Power Log= System
 

Rohaan_1

Commendable
Jun 9, 2016
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General -
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Details ( XML VIEW ) -

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-06-10T22:45:09.029765600Z" />
<EventRecordID>2575</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>user</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>


Details (Friendly View) -

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2016-06-10T22:45:09.029765600Z

EventRecordID 2575

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer user

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

 

Rogue Leader

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Dec 22, 2014
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OK thanks.

So there are a few things that could cause this, unfortunately all of them are hardware related.

First thing you want to do is download memtest86 www.memtest86.com and boot the PC up with it to test all your ram, bad ram can cause this.

The second thing is overheating but 85c won't cause shutdowns.

The third is bad power delivery, on a desktop this is easy to fix by getting a new PSU, on a laptop not so much. But assuming memtest is good, and you're not overheating, you're not overclocking anything as well, then it must be the power supply which will require you to contact the manufacturer and use your warranty if you have one.
 

Rohaan_1

Commendable
Jun 9, 2016
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Checked it Ram is fine so it must be the power supply... and no i dont have a warranty to fix it so im kinda screwed. but thanks for all your help if you have any other solutions then just leave a reply.

Thanks Rohaan
 

Rogue Leader

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Dec 22, 2014
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The only other thing I would consider, since you have nothing to lose, would be to backup your data and completely wipe the PC and re-install Windows. If by some chance there is some setting issue causing this, that will clear it up. Its highly unlikely this will work, but its worth a shot.
 

Rohaan_1

Commendable
Jun 9, 2016
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Can i just ask one question. what is the cause of a power supply to break in a laptop so next i can prevent this from happening.
 

Rogue Leader

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Dec 22, 2014
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Theres nothing you can really prevent, it just happens sometimes. I would recommend when you charge it always use a surge protector just in case, otherwise you just had some bad luck.
 
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