Laptop Stuck on Restart

azlindley

Prominent
Nov 2, 2017
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510
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My HP Envy brand new laptop was lagging badly after being used by my very computer illiterate SO while I was at work. Now I cannot get it to do anything. I've tried control, alt, delete...turning off and on... and I'm at a loss. Of course, he says he "didn't do anything" to it, and I have no idea except he wad attempting to send any email which he said he did. Please, anyone have any ideas?
 
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