Laptop stuck on the logo screen

Navibee

Estimable
Aug 4, 2015
3
0
4,510
Hey everyone
Last night my fairly new laptop of a year randomly froze up mid way while watching a movie and stayed frozen for half an hour until I decided to just power off my laptop by holding down the power button. Since then, every time I turn my laptop on it stays stuck on the GateWay Logo and does not go past it. I called the GateWay help centre and I tried going into safe mode and the recover mode page by pressing f10 and it would not take me to that screen.

Any idea what is going on or what I can do? Thanks!
 

Navibee

Estimable
Aug 4, 2015
3
0
4,510



It only responds to f2, I reset to default settings and still nothing!
 

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