Laptop Turned Off During Reset

Sep 30, 2018
My laptop is ACER ASPIRE.

Couple months ago I reset my laptop out of wanting it to be clean, fast. It was doing well all until it randomly turned off with the charger still in, ect.

I now try to turn it on and it loads normally, it comes up with a screen that is constantly saying “preparing 64%” and then it loops and does the whole thing again repeatedly.

when I press f2 bios I it asks for a password, of which I never entered and please help because I press f4 which I think is safemode but nothing happens.
Try this...

1. Turn off the laptop.
2. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. (If connected via Ethernet, unplug it.)
3. Turn on the laptop.
4. Once it fully loads, then turn on your WiFi again.

It should work now. Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Leaving you 'stuck'. Until you take away its ability to continue trying the update, hence the no WiFi, then it should load.

In regard to a 'password' we cannot assist in bypassing any password requirements. Please read the following thread...
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