Laptop unresponsive after startup in menu

[Guest]

Hello,
My laptop becomes unresponsive after its starts up in the menu. It doesnt connect to wifi (in safemode it does which is weird) it doesn't respond to whatever I click eg. start menu its like it ignores my command. In safemode it works fine and has no problems. I honestly don't know whats wrong with it, I haven't added new hardware recently. Any thoughts?

 

[pjmelect]

You haven't got a hardware problem, you have software problem. The chances are you have malware or virus on your computer. In safe mode download and run malwarebytes free to check for this. If you are free from any nasties then do a system restore back to a time before you had this problem.