Laptop won't boot

[Fivesixseveneight]

My laptop will not boot. Screen gets stuck at this blackscreen with a dash flashing in the top left hand corner as it is turning on. It's been stuck at this page for hours. Keyboard is also unresponsive. I tried pressing the on/off button to restart the laptop but it returns to the same screen. Laptop model is Toshiba Portege R930. Please help!! Thank you!!

 

[webworkings]

Try this....

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https/support.microsoft.com/en-us/kb/929833

 

[Fivesixseveneight]

@webworkings

The black screen appears immediately after the Toshiba screen appears hence Windows Explorer did not load at all.

Keyboard only responds when Toshiba screen appears, when black screen with blinking dash appears, keyboard stops responding. I tried using Ctrl+Alt+Delete when Toshiba screen appears, laptop only restarts and the same problem occurs again

Thank you so much for responding though!!

 

[webworkings]

I get that. That is why I sent that particular fix. In many cases the problem is the "Sticky Keys". So while you can't see anything on the screen/do anything, the system may well be loaded behind that black screen with the cursor. Now if doing what is mentioned with the keyboard doesn't work for your device (you won't see anything on the screen when you type until that "Sticky Keys" info shows up), then there could be a keyboard issue as well.