Laptop won't switch to dedicated GPU

[joepac10]

I recently upgraded to windows 10 and I've been having issues with my gpu's. Everything is fine when using the intel graphics except that it's not very good for gaming. Before the upgrade to windows 10, I configured switchable graphics settings to use the AMD card when in game. I have configured all the settings for this this time around and I still have had no luck. Both GPU's appear in device manager and I have updated to the most recent drivers.

Inspiron 15 7000 series (7548)
4k resolution
AMD Radeon M270 4GB
Intel i7-5500U (w/ Intel HD graphics 5500)

 

[Kisianik]

found a permanent solution to the issue after many hours of research. The problem is that during the Windows 10 installation, the computer installs the wrong graphics card driver. It installs the AMD Radeon R7 M265 driver instead of the M270.

Here are the steps to fix the issue.

1. As soon as the computer boots up, login, and then hit the Windows Key button and the X,

2. Go to "Device Manager"

3. Scroll to "Display Adapters / AMD Radeon R7 M265 / Driver/ Disable". This will stop the computer from rebooting.

4. To install the correct graphics driver, just hit "Update Driver" and have it "Search Automatically" for it.

Everything should run smoothly now!

Source http/en.community.dell.com/support-forums/software-os/f/4997/p/19643439/20793610#20793610

I think you have to disable Intel adapter in Device Manager. Just read entire post there.

 

[Andres___R]

Hi, I suffer this problems for 2 months, FINALLY GOT IT SOLVED!!! You need to make these steps:

1.Uninstall and delete all AMD and Intel HD 3000 Drivers.

2. Run Display Driver Uninstaller - http/www.guru3d.com/files-details/display-driver-uninstaller-download.html - Unistall AMD and Intel drivers. Also use the AMD cleanup utility.

3.Run CCcleaner and fix registry errors.

4. Install AMD Crimson 16.2 beta Driver, Do not use Catalyst 15.7 - Only install the video driver, not gamming app or settings.

5.Install HD 3000. There is not support for Win10 but it would work any way. Disable the option of turning Windows Aero/winsat on during installation.

If it doesn't work, install first HD 3000 then AMD. Every time you are gonna install the drivers to make a new try, do a complete clean up before, its boring but its essential.

Also disable Windows Update because if the driver its updated you are gonna have the problem again.

It work for me in a Sony Vaio with AMD Radeon 6330 and WIN 10.

Hope it helps!!!

 

[templengineers]

I recently upgraded to windows 10 and I've been having issues with my gpu's. Everything is fine when using the intel graphics except that it's not very good for gaming. Before the upgrade to windows 10, I configured switchable graphics settings to use the AMD card when in game. I have configured all the settings for this this time around and I still have had no luck. Both GPU's appear in device manager and I have updated to the most recent drivers.

Inspiron 15 7000 series (7548)
4k resolution
AMD Radeon M270 4GB
Intel i7-5500U (w/ Intel HD graphics 5500)

Same problem happened to me also, because I bought Dell 3567 with DOS OS,

First of all,

a. Use Windows 10 / 8.1 (Since mine is 8GB ram, I have installed Windows 10 Enterprise x64, and It is best Windows version so far) & 64 bit OS will use ram correctly compared to 32 bit OS.

b. I think Dell 3567 is dual Graphics type laptop, which uses Intel Adapter for normal Display & will use AMD as render type adapter for High Graphics games.

c. So, you have to install both Intel & AMD Drivers as exactly mentioned in below Order.

I have done following steps.

1. Updated BIOS from Dell website

2. Uninstalled Old Drivers if any (Intel & AMD) using Display Driver Uninstaller from guru3d

3. Installed Intel Graphics from Dell website (now adapter showing as HD620)

4. Restart, then Installed WHQL AMD Radeon Driver from AMD site according to my OS & Device I.D

5. And Last Important Step - Restart using recovery option and disable driver signature enforcement in Window 10/8.1.

6. Also permanently disable driver signature enforcement by entering below command in "cmd(Run as administrator)" , so windows will not stop AMD driver.

"bcdedit.exe /set nointegritychecks on"

7. Now Games are working fine in my laptop.

Check below Steps to confirm:

1. First your device manager will show both Intel Adapter & AMD Adapter. Both will be working properly.

2. If you right click in Desktop, you can see both AMD Radeon settings & Intel Graphics settings and both will work without giving any errors. In system tray you can also see both AMD Radeon settings & Intel Graphics settings and both will work without giving any errors.

3. Your display adapter will show as Intel, but you can add particular games in AMD Radeon settings, so it will run using AMD Graphics.

4. You can also check "dxdiag". It will show Intel Graphics in Display tab & AMD Graphics in Render tab.

5. You can also check "system information" > Components > Display. It will show both AMD & Intel Driver with allocated memory (mine is 2GB AMD & 1 GB Intel)

6. You can use "Furmark" GPU stress testing to see if AMD Graphics is working & showing some loads and temperature.

My system configuration:

Dell 3567

Windows 10 x64

8GB Ram

I5 7th Gen

2GB Graphics - Radeon R5 M330(This is based on my Hardware I.D,

Don't trust any other driver finding software says, check in AMD device I.D page to find your actual hardware)