Laptop_nerd Please Help!

[cayennepepper]

Hi,

Please do try these troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external


----- Hi. Is this solution can be use with my Acer Aspire E14 with a black screen with no cursor? And is hard resetting/rebooting will delete all my files? Thanks.

 

[Laptop_Nerd]

Hi,

I'm sorry if I didn't noticed that you said that there was a cursor on a black screen.
- Do try to loading the laptop into Safe Mode first.
- While the laptop is booting up, repeatedly press on F8 while the laptop is booting and wait until it loads Advanced Boot Options and select Safe Mode.
- If it will load in Safe Mode do disable all the startup item and reboot it again.
- But if the laptop will also result with the same problem if you load in Safe Mode try connecting an external monitor and see if you'll get a display from it or not.
- And if all these will not work last resort would be to reinstall Windows.