lenovo 710 wont boot up, i hit power botton and it says lenovo and wants to boot up but goes to blue screen. plz help

Crystal_5

Estimable
Nov 21, 2015
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So i hit the power button and it turns on. It will say lenovo and starts to load up but goes to blue screen
 
Hi,

Please do these troubleshooting steps that may help in resolving the issue.

Start by doing a hard reset most of the time this resolves the issue. Unplug it from the wall outlet then press and hold the power button for 20 seconds then boot it back up and see if it will load you desktop screen. If these doesn't work try some of these troubleshooting steps that may help.
- While the laptop is on with only the mouse cursor connect and external monitor and see if you'll get any display from it. If it shows the same black screen with only the mouse cursor you can disconnect the external monitor.
- Press CTRL+ATL+DEL at the same time and select Task Manager.
- Once open click File then select New Task. Type "explorer.exe" and click OK, see if you'll get your normal desktop screen back.
- If this doesn't work try loading the PC into Safe Mode and see if will load your desktop screen.
- While the PC is loading up tap on F8 repeatedly until it shows Advanced Boot Options.
- Select Safe Mode and press Enter.
- If these doesn't work I would suggest to just do a factory reset with it since it may be an OS issue.