logo on start up

[Adrian Paul]

I have a samsung galaxy grand dous and when I start phone it remains on logo and I did wipe data/factory settings and reboot but it remained the same. any help please. thanks

 

[rgd1101]

MERGED QUESTION
Question from Adrian Paul : "why my galaxy grand dous remained logo on start up after i made wipe data/factory reset and reboot"

galaxy grand dous remain logo on start up