Microsoft office won't open

[mclmommy]

I haven't been able to open any office 2010 application in days - it was working just fine on my window 7 home premium laptop.

Here is one of the error details:
Log Name: Application
Source: Application Error
Date: 10/5/2013 8:04:40 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Dianne-PC
Description:
Faulting application name: WINWORD.EXE, version: 14.0.7106.5001, time stamp: 0x520b3934
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0x1630
Faulting application start time: 0x01cec1c311707136
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 4f84a8b4-2db6-11e3-82a6-089e01151600
Event Xml:
<Event xmlns="http/schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-05T12:04:40.000000000Z" />
<EventRecordID>45091</EventRecordID>
<Channel>Application</Channel>
<Computer>Dianne-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>14.0.7106.5001</Data>
<Data>520b3934</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18229</Data>
<Data>51fb1116</Data>
<Data>c06d007e</Data>
<Data>0000c41f</Data>
<Data>1630</Data>
<Data>01cec1c311707136</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>4f84a8b4-2db6-11e3-82a6-089e01151600</Data>
</EventData>
</Event>

 

[noidea_77]

Looks like your Installation is damaged. I would run a checkdisk on your harddrive first (right click on it in explorer, properties / tools) and a repair next: http/answers.microsoft.com/en-us/office/forum/office_2010-word/ms-word-will-not-run-appears-to-start-then-dies/90e2b255-4011-42d2-ae6d-204fe8750cd2

 

[mclmommy]

Thanks for your help. I already ran a checkdisk, though I couldn't find the log for it in the event view, so I don't know if it found anything I also tried to repair - I found the link you posted above and did what it suggested. Still no luck opening any office program after the reboot.

Maybe some other info will help you, since this is not the only issue on my computer. According to event viewer, there are many errors upon start up - the source is bootshieldsvc, event code 256. Here are the details:
Log Name: Application
Source: BootShieldSvc
Date: 10/5/2013 8:47:15 AM
Event ID: 256
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dianne-PC
Description:
An error has occurred (---query FLAG_AUTO_SVC_CHANGED key success failed with 1, The Code is:0x424.).
Event Xml:
<Event xmlns="http/schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BootShieldSvc" />
<EventID Qualifiers="49154">256</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-05T12:47:15.000000000Z" />
<EventRecordID>45420</EventRecordID>
<Channel>Application</Channel>
<Computer>Dianne-PC</Computer>
<Security />
</System>
<EventData>
<Data>BootShieldSvc</Data>
<Data>---query FLAG_AUTO_SVC_CHANGED key success failed with 1, The Code is:0x424.</Data>
</EventData>
</Event>

I get 3 error messages on start-up that I need to click out of: verifyhost.exe and lenovoreg.exe and sacpl.exe - they all say application error, unable to start correctly.

Another issue I find in event viewer is event id 1001, source Dhcp-client address configuration state event. Here are those details:
Log Name: Application
Source: BootShieldSvc
Date: 10/5/2013 8:47:15 AM
Event ID: 256
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dianne-PC
Description:
An error has occurred (---query FLAG_AUTO_SVC_CHANGED key success failed with 1, The Code is:0x424.).
Event Xml:
<Event xmlns="http/schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BootShieldSvc" />
<EventID Qualifiers="49154">256</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-05T12:47:15.000000000Z" />
<EventRecordID>45420</EventRecordID>
<Channel>Application</Channel>
<Computer>Dianne-PC</Computer>
<Security />
</System>
<EventData>
<Data>BootShieldSvc</Data>
<Data>---query FLAG_AUTO_SVC_CHANGED key success failed with 1, The Code is:0x424.</Data>
</EventData>
</Event>

Any other thoughts, since I've already tried what you suggested?

 

[mclmommy]

Oops, posted the wrong details for the Dhcp problem - here it is:

Log Name: Microsoft-Windows-Dhcp-Client/Admin
Source: Microsoft-Windows-Dhcp-Client
Date: 10/5/2013 8:49:02 AM
Event ID: 1001
Task Category: Address Configuration State Event
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: Dianne-PC
Description:
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x9C4E364E6D15. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Event Xml:
<Event xmlns="http/schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>75</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2013-10-05T12:49:02.452244800Z" />
<EventRecordID>1160</EventRecordID>
<Correlation />
<Execution ProcessID="576" ThreadID="1432" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>Dianne-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">9C4E364E6D15</Data>
<Data Name="StatusCode">121</Data>
</EventData>
</Event>

 

[noidea_77]

Let's start with this one: http/windowsvc.com/bbs/board.php?bo_table=windowsvc&wr_id=43119
Concerning the DHCP error: so you don't have a network connection at the moment? Or is it the LAN port and you are on Wireless?

 

[mclmommy]

I have a network connection, so I guess it is the LAN port, since I'm on wireless.

As for the link you sent - it was blocked by my antivirus.

 

[noidea_77]

Search for the Lenovo BootShieldSvc and how to disable it. There are a lot of hits on Google.

 

[mclmommy]

Thanks - I will check later today.