MS Office 2013 hangs every time

[amitdi]

Here are the specs
Laptop: Lenovo
OS: Windows 7 64 Bit updated to latest patches
Processor: Intel i5 2450M @ 2.5 GHz
RAM: 6GB
Office: MS Office 2013 Pro-Plus

I have been using this laptop pretty well since June 2012. But recently since last 5-6 weeks, any Office application does not connect to the Internet. I use Outlook to check my gmail ids, that stopped working. I noticed at the same time even my Excel was not updating my Yahoo Finance quotes.

Then soon after few days, any Office application that I start hangs within 2-3 minutes of starting. It does not hang right away, I am able to do some updates.

First I thought, it was because I never applied Windows patches. So I applied all patches for last 5 years. Still, same problem. Then I also re-installed office, to no avail.

Windows Explorer hangs once every few days which never used to happen. Other than this, there is no issues with anything - Chrome, broadband speed, Kodi, VLC Player - all work a-okay.

If nothing works, I am planning to just get a new laptop. But is there anything I can do.

Here is the eventvwr log -
- <Event xmlns="http/schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" ></Provider>
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-05T16:52:21.000000000Z" ></TimeCreated>
<EventRecordID>214407</EventRecordID>
<Channel>Application</Channel>
<Computer>Priya-PC</Computer>
<Security ></Security>
</System>
- <EventData>
<Data ></Data>
<Data>0</Data>
<Data>AppHangTransient</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>EXCEL.EXE</Data>
<Data>15.0.4885.1000</Data>
<Data>582ad757</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data ></Data>
<Data>0</Data>
<Data>6f5e9a98-ebc3-11e6-b6d9-943075b6bf16</Data>
<Data>1</Data>
</EventData>
</Event>

 

[__SID__]

Have you tried running Excel in safe mode?

Press Win + R for run, then enter excel /safe

Have you had any recent hardware changes or perhaps had a new printer or even installed any extensions in the time Office began giving you issues?

Normally an uninstall and reinstall does the trick.