Modem hacker help

[larryjones8183]

Ihave a hacker who has been able to come into our home network through our modem. They are able to change the passwork and firewall settings. THIS PERSON is only 20 hops away according to one of the spy programs. CAN ANYONE HELP. HE locked up one computer before i could put passwords on the settings.

 

[USAFRet]

How, specifically, do you know this?

"THIS PERSON is only 20 hops away according to one of the spy programs."
'20 hops' means nothing. What specific application is telling you this?

If this is actually happening, fixing this is a long hard road.