Motherboard changed and receive a lot of BSODs

[Bianca_D]

Hi, I have a laptop Dell Inspiron 5559 and I noticed that it is having and overheating issue with its dedicated video card from AMD so i took it into service. The service guys changed its motherboard and started it. It started to give BSOD, so tehy told me to try to install new windows, which i did. I installed Windows 7 and started to install drivers. After connecting to Internet started to receive BSODs with different error, most of them drivers related. i tried to install Windows 10, after this also have BSODs. I don't know what the issue might be. I'll take it again into service, it may be RAM related? Or what else? Thanks!

 

[jaguarskx]

It is pretty difficult to diagnose. It could be the "new" motherboard. I would ask them to replace it with another one to see if you are getting the same issues.

 

[Bianca_D]

It is pretty difficult to diagnose. It could be the "new" motherboard. I would ask them to replace it with another one to see if you are getting the same issues.

Hi Jaguar. Thanks for your answer! The new motherboard, they told me it is new, as they ordered from Dell. Why does a new motherboard cause such issue? If they ordered the same motherboard with same serial numbers? Thanks!

 

[jaguarskx]

Sometimes new items can be defective themselves.

Since nothing else has changed other than replacing the old motherboard due to overheating issues, the only new item is the motherboard and after it was installed, that is when your BSOD problems started.

While it is possible that it could be a RAM issue, that would mean the RAM must have started to fail more or less when the motherboard was replaced. Possible, but improbable. The only way to verify is to install new RAM sticks. But that means buying new RAM sticks or borrowing RAM sticks from a different laptop to test the theory.