MP3 won't play music that has been transferred

[macksc]

We bought the ACPtek C05 and transferred music from our computer to the device via Media Go, as recommended. The playlist shows up under the card folder, but when you select a song to play, it says no files found. The music plays on the computer and they show up on the MP3, but then no file found??? Any ideas?

 

[Kenton82]

Is the file format of the tracks MP3? If not, can the device play other media types? Maybe worth checking these things first.

Best regards,
Kenton.

 

[macksc]

Is the file format of the tracks MP3? If not, can the device play other media types? Maybe worth checking these things first.

Best regards,
Kenton.

 

[macksc]

I checked in Media Go and it says that it changes the format to MP3, when it transfers to the device. So I'm not sure that is the issue.