MSI GE62 2QL keyboard not working on steelseries engine

[Puggy400]

I've tried Steelseries engine 2&3 but both are asking to connect a compatible device to start. I have uninstall both fully and reinstalled again but are still doing the same. Any ideas? Thanks.

 

[Laptop_Nerd]

Hi,

Make sure that the device that you'll be using it connected or even try connecting it thru a different USB port if possible, and then reinstall the software for Steelseries engine from their website. https://steelseries.com/downloads

For more information please do refer their support site.
http://faq.steelseries.com/

 

[Puggy400]

Hi,

Make sure that the device that you'll be using it connected or even try connecting it thru a different USB port if possible, and then reinstall the software for Steelseries engine from their website. https://steelseries.com/downloads

For more information please do refer their support site.
http://faq.steelseries.com/

Its a built in keyboard