MSI GE72 Screen Locked

TXDago63

Estimable
Dec 25, 2015
2
0
4,510
0
I purchased an MSI GE72 Apache Pro 242 for my son. He went through the set up and afterwards he let it reboot to save changes. It has locked on MSI screen and am unable to get it started. Any suggestions?
 

TXDago63

Estimable
Dec 25, 2015
2
0
4,510
0


Unfortunately I never get to windows. I only get the MSI logo and it goes no farther. I cannot even get to the boot menu.
 
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