Did you purchase it new or used? If 'used', then you will have to try some tests to see if the problem can be found, which we can help you look into. I would start with trying to load in "Safe Mode" and see if it loads. However, that said, if the device was purchased 'new' then you need to be taking it back to the place of purchase and get them to give you an undamaged one.
How to enter "Safe Mode" when booting the computer.
In Windows 8 and 10 ...
As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"
a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)
b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)
c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)
Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.