My brand new few hours old hp pavilion laptop allowed me to set up & logon but the keyboard won't work. Do I take it back to t

[Sandigoddard]

My new pavilion laptop has a fault, I'm sure it is easy to fix and may be connected to Windows 10. Basically I can key in my pin and then the keyboard stops working. I can type away but nothing appears onscreen. Solution please

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help before taking it back.

http/support.hp.com/ph-en/document/c04718479

If all these steps will not work that means you can take it back since a new laptop shouldn't be acting up like that.

 

[Calum_]

Try and find a key with a picture of a keyboard on it (usually one of the function keys, could be F5) and hit that (might need to click that and shift or FN)