Solved! My dell Inspiron 15-7000 Gaming gpu is unstable

[porkyzig]

I have a Dell Inspiron 15-7000 gaming with an i7-7700hq, 16gb of ddr4 ram, a gtx 1050 Ti, and a 128gb ssd and 1tb hdd. The gpu performance has been shaky ever since I got it last May... and I have gotten to work but only for short periods of time. I have the lastest drivers, I’ve tampered with the 3D application settings, I’ve lowered Game quality, and none of it works at all. When I launch a game, the FPS is 60 and it drops to 30 something, so whatever game I’m in freezes and speeds up constantly which is very annoying. I was wondering what could be causing this and if I have a defective gpu or something else is wrong... this laptop was made in May 2017, so it isn’t that old... I hope I can get it to work right!

 

[richardvday]

I cant seem to find a product matching your description.
Is this new or an older system ?
First thought is heat, if the system is too hot it will be unstable or downclock or some combination of the two depending.
Or you could give more information.
Edit: you edited while I was replying.
Still first thought is heat, install something to monitor like https://www.cpuid.com/softwares/hwmonitor.html
If its not over heating and its plugged in I would return it get a new one

 

[porkyzig]

I cant seem to find a product matching your description.
Is this new or an older system ?
First thought is heat, if the system is too hot it will be unstable or downclock or some combination of the two depending.
Or you could give more information.
Edit: you edited while I was replying.
Still first thought is heat, install something to monitor like https://www.cpuid.com/softwares/hwmonitor.html
If its not over heating and its plugged in I would return it get a new one

I don’t think it’s overheating... as the fans aren’t going super fast unless it’s gaming, and It’s pretty new, it was made in May of 2017, this is a link to my exact laptop, https://www.bestbuy.com/site/dell-inspiron-15-6-laptop-intel-core-i7-16gb-memory-nvidia-geforce-gtx-1050ti-1tb-hard-drive-128gb-ssd-black/5744108.p?skuId=5744108&ref=212&loc=1&gclid=EAIaIQobChMI6dactKn03QIV1o2zCh28TgpbEAQYBSABEgI8-vD_BwE&gclsrc=aw.ds, and I don’t know exactly how to return it... do I need to renew my support assist liscense or call the customer service at dell?

 

[richardvday]

Other people complain about this laptop overheating. The software I linked would help pinpoint this. For reference from the page you linked me to.
They said.....

We'd like to offer you some tips for enhancing the performance of your new Dell laptop. If you continue to experience overheating issues with your computer we'd recommend the following:
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on blanket, pillow, or other type of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
We know that Blue Screen Errors can be frustrating. Here are a few tips to help troubleshoot any errors that you receive in the future:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
You can read the full article here - http://dell.to/2u98Cct.
We hope that these tips help with the future performance of your computer.
If you need to reach out to another member of Dell's Customer Support team you can always reach them here - http://dell.to/2sH7Qlm. - Bryan