my girlfriend's laptop computer is ASUS and she can't used the keyboard but the on screen keyboard works and everything else

[darkwolf37]

my girlfriend's ASUS laptop keys are not working but everything is working

 

[The Paladin]

if she is using windows 10, then click on the action center (bottom right) and change setting from tablet mode to pc mode

 

[Hoetan]

Either what @ThePaladin said, or it is just a faulty keyboard. Take it to a PC repair shop, or return it and get a replacement or refund.

-Lachlan