Question My Google account is corrupt, affecting trackpad

[a_ni]

Hi everyone, this is a long shot, but I am using an Acer Spin 713 Chromebook. On my main user account, my trackpad does not work anymore despite checking all of the settings, restarting, doing several power washes, etc. We've also torn down the Chromebook and checked the trackpad connectors and everything looks good. The cursor does work with a USB mouse, and I have a touchscreen, so I have been getting by like this for several months. I accepted my fate.

However, recently, I created a second account and signed in on the same Chromebook, and my trackpad works fine on that account only. I went back into the old account, and the trackpad immediately stops functioning.

I'm thinking then that the issue is a corrupt setting on my actual account, not the device, but I can't find any resources on how to contact Google to address this error. Has anyone experienced this before? While I do have feasible workarounds, I don't want this issue following me around if I upgrade my Chromebook. Thanks!

 

[COLGeek]

Are you sure your trackpad isn't disabled?

Using a mouse? Here’s how to disable the trackpad on your Chromebook

Using a mouse with your Chromebook or Chrome tablet? You might accidentally graze that trackpad when typing. Here's how to disable the trackpad so that doesn't happen.

www.aboutchromebooks.com

 

[a_ni]

Are you sure your trackpad isn't disabled?

Using a mouse? Here’s how to disable the trackpad on your Chromebook

Using a mouse with your Chromebook or Chrome tablet? You might accidentally graze that trackpad when typing. Here's how to disable the trackpad so that doesn't happen.

www.aboutchromebooks.com

Yes, see above. There are no difference in settings between the two accounts, which is what makes me wonder if it's on the back end with Google.