My Haier 7G – 5H 4005 laptop screen goes blank and black but i can ccess my laptop from task manager

[Hon3y]

My Haier 7G – 5H 4005 laptops screen goes blank and black but i can stil access my laptop through task manager by browsing it. Please help why my laptop is performing such a behavior

 

[shells7110]

I had the same problem with my new laptop (just bought a few hours ago) called hp tech support they told me that its a known issue with a windows update and said i would have to reset my computer and that was no problem being i just bought it. also said when the recovery was finished to turn off automatic updates till Microsoft fixes the update. good luck on your pc. if your pc is older than mine i would recommend doing a refresh and keeping the files.