That is a problem with the program, not the computer. You need to check with the programs creators to see if there is a fix or something you need to do and didn't.
Yes I had a download which didn’t work either so at the moment I’m in the middle of trying to sort it out , I’ve done everything they suggested, but still doesn’t work with windows 10. Paid a lot of money so I’m looking for a refund as lots of people can’t get the programme to work.