my headphones aren't working

[Christine Charest]

my headphones aren't working, please help me.

 

[Patrick Nganga]

The operating system is what version of Windows you have.

If you are on 7 or 8 hit the start button and type sound(in windows 8 you have to look on the right side and not search app. search settings) you should see a speaker icon called Sound. Select it

You will be in a Window with a tab called Playback. Do you see the headset listed?

If you see it, does it have a green checkmark on it? If not, right click it and select Set as Default Device restart any audio programs and see if you get sound now.

If not post back and I will see what else we can try.

 

[Patrick Nganga]

i did this but its not working either. my headphones are not recognized as one of the playback devices once i plug them in...using a Hp Elitebook 8440p

 

[Teagoow]

in the playback devices you see speakers right click that then hit disable then when you go to your volume controller you'll see this x in the speaker click it and it will say something is wrong with your audio there should be a fix button click it make sure your head phones are plug in as you are doing this