my headphones aren't working

[Christine Charest]

my headphones aren't working, please help me.

 

[nukemaster]

We need system specs as well as to know how they are connected? 3.5mm? USB?
What operating system?

Check the Sound -> playback section of the control panel to ensure they are detected.

 

[Christine Charest]

it's a usb and where do I find operating system?

 

[Christine Charest]

it is an HP Pavilion g7 Notebook PC, I also did what you said and still nothing, please help me.

 

[nukemaster]

The operating system is what version of Windows you have.

If you are on 7 or 8 hit the start button and type sound(in windows 8 you have to look on the right side and not search app. search settings) you should see a speaker icon called Sound. Select it

You will be in a Window with a tab called Playback. Do you see the headset listed?

If you see it, does it have a green checkmark on it? If not, right click it and select Set as Default Device restart any audio programs and see if you get sound now.

If not post back and I will see what else we can try.

 

[Christine Charest]

yes it`s selected and still no sound, please help.

 

[nukemaster]

does it show the green bar when audio is playing?

 

[Christine Charest]

yes it does show the green bar

 

[nukemaster]

Does the headset it self have any kind of hardware mute switch? have you tried adjusting the volume?

I am starting to wonder if it is defective in any way.

Would you be able to get a screen shot of your sound settings.

 

[Christine Charest]

how do I put the image here?

 

[nukemaster]

you place it in [ img ] and [ /img ] brackets. the [ and ]s do not have a space, but the forum would make them go away.


Example

[img]http://i33.tinypic.com/sw3a5y.png[/img]

makes

Alternatively you can just post a direct link to it like this.

http://i33.tinypic.com/sw3a5y.png

 

[Christine Charest]

(img)C:\Users\Christine\Pictures\Capture.PNG(/img)

is this right?

 

[nukemaster]

Not quite, you have to upload the image to the internet.

something like
http://tinypic.com/
or
http://imgur.com/

 

[Christine Charest]

how do I upload the image to the internet?

 

[nukemaster]

goto one of those sites and select browse or Computer depending on what site you use then select the file you saved to the computer.

in your case C : \ Users \ Christine \ Pictures \ Capture.PNG

 

[Christine Charest]

here it is

 

[nukemaster]

Ok, first thing that comes to mind is it looks like your just seeing the onboard sound card and not a USB headset. Also the headphones you have connected are set to default communication device(great for voice over ip programs like team speak) and not Default Device

Can you please hit Start + R and type devmgmt.msc and hit enter
This will bring up a new window. Does anything in that section have an ! or other mark on it.

What do you see under Sound, video and game controllers? Is it just the IDT devices and nothing about usb audio.

Do you know the make of headphones you have?

Next time you take a screen capture hold ALT at the same time as you hit Print Screen and it will ONLY take the current window(avoids having all the extra stuff). Then you just past the image in paint and save it to upload.

 

[Christine Charest]

they are actually earplugs and no, nothing about usb audio

 

[nukemaster]

but they are plugged in with usb?

 

[Christine Charest]

no not usb, just the small thing