My hotspot on my boost mobile phone is not working despite me calling boost and doing what they told me to do

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Jan 1, 2019
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Mine is currently doing the same and it's on my phone..I have reset it, turned on and off called ZTE and it's still not working. It was working before I upgraded my plan to get more hotspot... The day of the change it worked that one day and now when they try to connect to my hotspot it's says no internet connection.. What should I do

 
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