My laptop freezes suddently without a reason

panoz

Honorable
Jan 23, 2013
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10,510
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Hi everyone I need some help to begin with my laptop is new its a Dell Inspiron5545
Specs:
CPU:AMD A8-7100 or 7300(i dont remember)
RAM:8GB
GPU:AMD Radeon R6
OS:Ubuntu (used to be)

As I said my laptop had Ubuntu, but I changed it to Windows 7 as I like this OS most. Soon after I realized
that when I unplug my charger, my laptop freezes. Sometimes at least 2 times a day my laptop will freeze even though I have plugged in the charger. I think it's a battery problem or my laptop didn't boot correctly. Please I need help it would be great if someone could help me figure this out because it's really annoying me!
(Sorry for my bad english) :)
 
Hi,

Here are some troubleshooting steps that may help in identifying the issue.
- Start by using your laptop without its battery and see if it would still freeze or not.
- If it does still freeze open your laptop and remove all the dust off the fans and apply new thermal paste on the CPU and GPU.
- Proceed with a virus/malware scan if all these will not work. Please use the link below for the complete guide and tools.
- tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- If all these will not work, last option would be to reinstall Windows.
 
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