Discussion My laptop screen turned black and shut down when I Enabled Intel(R) HD Graphics 620 driver

Jun 21, 2019
Hi!! I recently bought a new SSD to replace my broken HDD and installed windows 10. I had also installed the drivers for intel(R) HD Graphics 620 driver and Nvidia GeForce 930MX driver that I downloaded from Asus laptop manufacturer website (Laptop model is asus A456UR with motherboard X456URK). But the laptop screen always turned black and shut down mid installation, so I decided to install the drivers in safe mode.
I successfully installed the drivers and restarted my laptop, but the laptop screen always turned black and shut down after Asus logo. Later, I booted to safe mode and decided to disable intel driver in device manager and my laptop can work just fine, but I cannot use the GPU. Without the graphic cards, I couldn't play any games.

Laptop: ASUS A456UR (System model and BIOS: X456URK)
Nvidia GeForce 930MX
Intel (R) Core(TM) i5-7200 CPU @ 2.50 GHz (4 CPUs), ~2.7 GHz
Intel(R) HD Graphics 620

I also tried to use sfc /scannow, but it shows windows resource protection could not perform the requested operation
I tried Dism.exe /online /cleanup-image /scanhealth, but it shows error 87.
Sometimes laptop will shows BSOD and it tells me that it has bad system config info.

Any help and suggestions would be appreciated :)
Jun 21, 2019
I tried to install the driver from the intel website, but laptop still will shuts down when intel HD driver is enabled. I decided to reset my laptop and reinstall it, but it still didn't work.
Anybody got another suggestion? Thx!!
Thread starter Similar threads Forum Replies Date
amine2201 Laptop Tech Support 10
phosi Laptop Tech Support 11
J Laptop Tech Support 3
FlawKill Laptop Tech Support 3
jlwftc Laptop Tech Support 0
xdhampx Laptop Tech Support 0
S Laptop Tech Support 1
A Laptop Tech Support 0
S Laptop Tech Support 0
H Laptop Tech Support 8
jasonkariuki98 Laptop Tech Support 1
R Laptop Tech Support 3
lennium Laptop Tech Support 5
Tintha Laptop Tech Support 1
S Laptop Tech Support 2
Kalmartin Laptop Tech Support 1
Roy Ng zw Laptop Tech Support 0
F Laptop Tech Support 0
Zubinm Laptop Tech Support 1
R Laptop Tech Support 2
Similar threads
Question My laptop's screen flickers or turns black randomly
Question Screen still getting power when laptop is turned off
Question I need help. My laptop turns on, but my keyboard won't work and my laptop screen is just black.
Question My Laptop has a Black screen. Can‘t turn on or off
Question Asus GX531 laptop built-in screen stopped turning on
Question Acer Helios 300 (2019) [PH315-52-79H2] won't turn on after screen replacement
Question Laptop fan and lights turns on but no screen
Question My laptop screen doesn't turn on
Question Laptop start without a screen and turn off immediately within 2-3 seconds
Question MSI -When booting, laptop fan turns on loud for 3 secs, off for 3 secs, repeat, no screen or other noises from laptop
Solved! I spilled water on my laptop and now it is stuck on a startup loop while playing this annoying tune everytime it turns on. The screen stays off though
Solved! Laptop Screen dosen't even turn on.
Solved! Asus ux433flc laptop black screen can't turn on
Solved! Laptop Screen turns black
Solved! Why does my laptop's screen turns blank and the audio disappear when I connect my laptop to an hdmi port?
Question Q405U Asus laptop will turn om but screen will not
Question Acer laptop black screen flickering/flashing when turned on
Question HP Envy DV7 won't turn on after disassembly, removing the cable that connects it to its screen and reassembly
Solved! Lenovo yoga710 fell down and now screen black. Laptop turns on but screen doesn't. What can I do? Also, Laptop warm when on.
Solved! Laptop switches itself off after I turn it on, screen dead