My laptop (windows 10) is stuck at the lock screen!

[Rylee_1010]

My laptop which is windows 10 is stuck at the lock screen. Instead of the picture I set my lock screen as it shows a red screen and the password bar is nowhere to be found. Although, the three icons at the bottom right show. Please help! I have pictures on my laptop that are valuable!

 

[Reepime]

Try clicking or touching (if touchscreen) anyone on the screen where the password bar would be and this should prompt you to log in. If not, it's possible that the computer just froze at the lock screen. To resolve this, hold down the power to shut the computer off then turn it back on.

 

[reversetami]

My windows 10 laptop is still stuck on the lock screen with no password to be found. I clicked on the WiFi button at the bottom and it’s froze on that. When your entering the password and the screen goes dark it’s stuck on that position with no password