• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

My laptop wont find my AMD video card anymore

biokrekka

Estimable
May 29, 2015
3
0
4,510
I did buy a WD My Passport Ultra and when I installed the software I found on it I was asked to reset my laptop, after that my laptop did show an error that went something like *DPC Watchdog Violation* then my laptop did restart and worked properly.

Later I noticed that Crysis 3 and sniper elite 2 were laging, I went to the AMD catalyst and found no options to optimize my games, after that I did download the AMD auto detect tool and it only shows in my graphics hardware I have got an Intel HD graphics 4000 and says my operating system (I got windows 8.1) might not be supported as the operating system tab is empty. I also went to My PC > Properties > Device manager and have found only the intel HD graphics in the Display adapters tab.

Please help I already uninstalled the WD softwares and reset my laptop twice with no success. Thanks in advance.