My laptop won't play any DVD's - could you help? ASUS ROG GL551JW-DS74

jostler

Estimable
Sep 4, 2015
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4,510
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I bought this laptop, recently, and I just can't seem to get it to play DVDs. Is there a driver I need to update, or something? I went to the ASUS website and looked at drivers, but couldn't find one for the DVD RW device, specifically.

I can hear the DVD player trying to play - it spins the disk, at least, so I know it's trying. I can hear the laser reader thing moving inside (or, at least I think that's what it is). Sometimes it makes weird sounds, depending on which DVD is inside.

I'm not a complete dunce with laptops, but I definitely don't know how to diagnose and repair problems.

Where do I start?

Thank you for any assistance you can give!
 
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