My Nikon Coolpix S9300 has frozen. I can turn it on, but it will not let me do anything else including turning it off. I have

[Deidra Reed]

downloaded firmware update to resolve the problem but, screen freezes very time I turn it back on and wont let me go to the menu screen...

 

[Ubrales]

Try Nikon's service and support website. https://support.nikonusa.com/

In the past I have asked Nikon related tech questions and received good support from them.