my samsung galaxy tab 4 is stuck on the android starting screen.

[The_masters]

i was trying to load an app and it had crashed. i had tried to clear the apps but that wouldn't load. i held the power for less then 3 seconds then clicked the power again. i unlocked it then it shut off and started that start up. the Samsung logo appeared then disappeared the at&t animation played then it started on a screen saying android is starting and hasn't changes from that screen. it started at say 9 this morning and still hasn't fixed and it is 5 past 7. i have no clue what to do.

 

[webworkings]

Have you tried turning it completely off, then back on? Often that will resolve this. If it doesn't, then I would suggest trying to start the device in "Safe Mode". Then, if a bad app or other file, is the cause of the problem it should load. You would then need to figure out what app was the issue and uninstall it. Should this not fix the problem, then you may be left with only the ability to do a "Hard Reset", which would remove all the personal data off the tablet, which should only be done as a last resort.

To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.