my shift key stopped working, and my laptop is an Aspire V5. Help me please i used passmark keyboard test and it couldnt detec

[FrankGarcia]

Aspire V5; both shift keys not working.

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help.
- Check keyboard language settings.
- Open Control Panel and look for Region and Language.
- Check all tabs if they are all set to United States.
- If that doesn't work, try pressing those following keys which are not working using your onscreen keyboard (Ease of Access look for Onscreen keyboard)
- Connect an external keyboard and see if the same problem will persist because if does you may need to consider on doing a complete Factory Reset cause it's a problem with your operating system.
- If all these will not work contact Acer Support right away.

 

[FrankGarcia]

Hi,

Please do try these troubleshooting steps that may help.
- Check keyboard language settings.
- Open Control Panel and look for Region and Language.
- Check all tabs if they are all set to United States.
- If that doesn't work, try pressing those following keys which are not working using your onscreen keyboard (Ease of Access look for Onscreen keyboard)
- Connect an external keyboard and see if the same problem will persist because if does you may need to consider on doing a complete Factory Reset cause it's a problem with your operating system.
- If all these will not work contact Acer Support right away.

 

[FrankGarcia]

it works on my onscreen keyboard, what's next?