My Toshiba satellite laptop will not load any pages I cannot open my start menu Internet none of my icons on my desktop. Can y

[Plc430]

My to Shiba satellite laptop will not open any pages. It will not open the Internet it will not open the start menu I cannot restart it. None of the desktop icons will open up nothing is happening. Can you help me please

 

[Reepime]

Sounds like it could be a virus/malware infection using up your system resources.

Hold down the power button for roughly 10 seconds to force a shutdown. When you start the computer back up, try going into Safe Mode with networking (if you can). When the computer is powered back up, scan your computer for infections. Personally, I use AVG and Malwarebytes.

free.avg.com
www.malwarebytes.com

Both offer free software.

 

[Plc430]

Sounds like it could be a virus/malware infection using up your system resources.

Hold down the power button for roughly 10 seconds to force a shutdown. When you start the computer back up, try going into Safe Mode with networking (if you can). When the computer is powered back up, scan your computer for infections. Personally, I use AVG and Malwarebytes.

free.avg.com
www.malwarebytes.com

Both offer free software.

 

[Plc430]

How do I do that? How do I open in safe mode?

 

[Reepime]

Here's a few guides for you, depending on which version of Windows you have.

Windows 7
http/support.eset.com/kb2268/?locale=en_US

Windows 8
http/www.digitalcitizen.life/5-ways-boot-safe-mode-windows-8-windows-81

Windows 10
http/www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

 

[Plc430]

Here's a few guides for you, depending on which version of Windows you have.

Windows 7
http/support.eset.com/kb2268/?locale=en_US

Windows 8
http/www.digitalcitizen.life/5-ways-boot-safe-mode-windows-8-windows-81

Windows 10
http/www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

Thank you Reepime. I was able to get it to shut down and reopen. This time with it working. I do run Kaspersky. It found nothing. I downloaded the free version of Malwarebytes, it found 31 objects. Can you run both of these at the same time?

 

[Reepime]

Yes you can. Kaspersky (and other Anti-Virus programs) shouldn't conflict with Malwarebytes. I use AVG alongside Malwarebytes and I have customers that run Malwarebytes along side Norton, Symantec, Avast, and a few others I can't remember atm.

Just a note for Malwarebytes, they're claiming that they've upgraded the software lately to include Anti-Virus capabilities. I haven't tested it myself, but if this is the case, I'll probably be dropping my AVG and sticking with Malwarebytes from now on.